FAQ and Support

We’ve collected some of the most common issues people experienced when trying to use Split Text XL.

We hope our answers help you out!

How do I add Split Text XL to my Excel?

To install Split Text XL, follow the steps on our Instructions page.

How do I use Split Text XL?

To use Split Text XL, follow the steps on our Instructions page.

When I try to install, I get this message: “The app you’re trying to install isn’t a Microsoft-verified app”.

Windows is “blocking” the downloaded file. To un-block the file, follow steps 1-2 of the install instructions.

When I try to install, I get this message: “Windows protected you PC. Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.”

Windows is “blocking” the downloaded file. To un-block the file, follow steps 1-2 of the install instructions.

When I try to install, I get this message: “This setup requires .NET Framework 4.5.2 to be installed. To install, go to: https://dotnet.microsoft.com/download/dotnet-framework/net452”
  1. Download and install the .NET Framework 4.5.2.
  2. Re-try the install of Split Text XL as normal.
When I try to install, I get this message: “For Windows XP: Install version 1.0 of ‘Split Text XL’ from: TumblingWave.com/split-text-xl”

Split Text XL is not available for Windows XP. Only Windows 7 or higher is supported.

I don’t see the arguments for the SPLITTEXT formula!

It is normal to not see the formula (or its arguments) in some versions of Excel, because the formula is custom. However, if you type the formula, it will work perfectly fine. Also, if you select the cell and click the “Insert Formula” button , you will see formula details.

  The SPLITTEXT formula gives me #NAME?
  • Split Text XL is not (fully) installed – follow the steps in our Instructions page to install Split Text XL.
  • Excel has not loaded the Split Text XL add-in – to fix, open Excel, select the File menu (or Office button), select Options, select the Add-ins tab. Click Go…, then ensure SplitTextXL Add-In appears in the list and is checked. If missing, Browse.. for the SplitText*.xll file under your install folder (typically, your “Program Files” folder).
  • If you still have trouble, ensure your Excel security settings are configured.
The SPLITTEXT formula gives me #VALUE!

You are trying to pass a bad argument to the SPLITTEXT formula – to fix, follow the instructions on how to use Split Text XL.

I purchased a license key, but I am not being prompted to enter it.

The trial version prompts occasionally for a license key. So, keep using the trial version until you are prompted to enter your key.

When I try to install, I get this error: “Setup cannot continue because some system files are out of date on your system. Click OK if you would like setup to update these files for you now. You will need to restart Windows before you can run setup again. Click cancel to exit setup without updating system files.”

For all versions of Split Text XL, the .NET Framework version 4.5.2 is required.

I get an invalid/expired license message, but I am still in the free trial period (or have purchased Split Text XL)!
  • Your Windows user security is too restrictive on your PC – Split Text XL was designed for default Windows security. Contact us for information and for a solution.
  • Your Windows user is not the user who installed the trial version. The trial version should only work for the user who installed the trial version.
Nothing happens when I try to use the SPLITTEXT formula!

Your security may be too restrictive – to fix, go to the Instructions page and follow the steps to configure security.

I am having other issues. I can’t get this to work!

Feel free to e-mail Tumbling Wave Support. If you received an Error Code (e.g. Error Code: V9.9-E9999-L99), please include the Error Code in the e-mail.

Send us a new FAQ, and we will add it here!